Resetting a forgotten password is simple by using the steps below.
JUMP TO: Helpful Tips | Shutterfly Sign In | Forgot Password Steps | Password Reset Email Not Received | Accounts Through Facebook | Account Already Exists | Sign In Error Reasons | Use Email to Sign In | Keep Me Signed In | Related Articles
Helpful Tips
- Verify with any friends or family who may have access to the account to see if any account information has been changed, including the password.
- Try alternate email addresses if there is more than one.
- The new password link will only be sent to the email address registered to the Shutterfly account.
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The old password will continue to work until it is reset.
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Passwords are case sensitive.
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If access to the email address associated with the account is no longer available, contact Customer Care for further assistance.
Shutterfly Sign In
- Go to the Shutterfly homepage, Click 'Sign in' at the top right of the screen, and Click 'Sign In'.
- Enter the email address and password and Click 'Sign in'.
Forgot Password Steps
- Go to the Shutterfly homepage, Click 'Sign In', and Click 'Forgot Password' or Click here to go directly to the Forgot Password page.
- Enter the email address and Click 'Send'.
- Click 'Return to sign in'.
- Find the Password Reset Email sent to the email address entered and Click on 'Reset Password'.
- Be sure to check any Spam or Junk folders if the email isn't found.
- Enter the new password twice and Click 'Reset Password'.
- New Password Requirements:
- Must have a minimum of 8 characters.
- Upper and lower case letters.
- At least one number & one special character.
- Passwords containing simple dictionary words, sequential letters and numbers aren't allowed.
- Unable to use an exact duplicate of the email address.
- Use the new password to login once taken back to the Sign In page.
Password Reset Email Not Received
- If the email has not arrived within 60 minutes:
- Check the Spam or Junk folder.
- Add the email address customersupport@service.shutterfly.com to the email program to prevent filtering.
- Most email programs have an Address Book for this purpose.
- Ensure the correct email address associated with the Shutterfly account is being used.
- Check the inbox for a previous email from Shutterfly to verify the email address.
- Check with the email or internet service provider for any delays or glitches.
- If still experiencing difficulty contact Shutterfly Customer Care.
Accounts Through Facebook
- If an account was created or accessed using Facebook, the password must be reset through Facebook.
- After completing this step, the password will automatically update for the Shutterfly site.
Account Already Exists
- Reasons for messaging:
- This email address has been used before to sign up for a Shutterfly account.
- Another customer with a similar email address has mistyped their own address.
- The email provider allows recycling of email address, and the previous owner set up an account using that email address.
- If this messaging is received, the email address may have been used before but the password has been forgotten.
- Use the 'Forgot password?' steps listed above.
Sign In Error Reasons
- Sign-in errors may occur due to:
- Entering a different email address than the one used to sign up.
- Try another email address if multiples are available.
- Incorrect use of upper or lower case letters in the password.
- Passwords are case sensitive.
- Extra spaces before or after the email address.
- Remove any spaces and try signing in again.
- Internet filtering software, such as Norton or BlackIce, may interfere with the sign-in process.
- Disabling the software may help.
- Forgotten Password.
- Expired cookies on computer.
- The reCAPTCHA was incorrectly entered.
- Enter the characters exactly as shown in the verification box, as the characters are case-sensitive.
Use Email to Sign In
- Easily access a Shutterfly account without entering a password by using the secure Email Link feature.
- Go to the Shutterfly homepage and Click 'Sign In.'
- Select 'Use Email Instead.'
- Enter email address and Click 'Use Email Instead'.
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- A confirmation message will appear indicating the email has been sent.
- Locate the email and Click 'Sign In' to access the Shutterfly account.
Keep Me Signed In
- Enables extended access to the Shutterfly account without repeated sign-in prompts.
- Designed to reduce interruptions during browsing and ordering.
- Access to sensitive account areas (e.g., Billing Information) will still require sign-in for security purposes.
- Recommended for use only on personal devices that are not shared with other to ensure account privacy and personalization.
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