• Upload and securely store unlimited photos, while only paying for prints or ordered products.
• Low-resolution photos won't print well at standard sizes.
  • See Photo Quality Guidelines for Optimal Prints for more details.

Photo File Formats

• Shutterfly currently only accepts the following file formats:
  • JPG, JPEG, PNG, BMP, HEIC, and HEIF

• HEIC and HEIF files are accepted only via the iOS app, website, and mobile web, where they are converted to JPG at upload.
  • These formats aren't accepted via the Android app.
• Shutterfly is unable to accept: .tif or .tiff, .gif, .psd, .pdf, and other file types.
• When adjusting photos with photo editing software (such as Adobe Photoshop), minimize compression for best results. 
  • Follow these guidelines:
    • Color space is RGB format (not CMYK)
    • 8-bit color
    • Save files in Baseline Standard JPEG format, as Progressive Scan files may encounter upload issues.
• Most photo editing programs include a "Save As" option to create copies and convert files to accepted formats.
  • Shutterfly doesn't offer a service to convert files into other formats.
• All accepted file types are converted and stored as .JPG files in the Shutterfly account, resulting in the loss of transparency for files with transparent backgrounds.
  • The following screenshot is an example of a file type with transparency (left) and then how it appears once uploaded to a Shutterfly account without transparency.
    
     
    

Video File Formats
Shutterfly accept the following video formats:

• FLV, MPEG, DV, MTS, WMV, M4V, MPG, ASF, M2TS, MP4, MOV, AVI, 3GPP, MP2, QT, MOVIE, and 3GP.
• The file size limit for videos is 2GB.

1. Login to the Shutterfly account and Click 'Photos' at the top right of the page.

2. Click 'Upload Photos' in the upper right corner and Select where to upload photos from.

3. Select the photos and Click 'Open'.
   • Selecting Multiple Photos
     • Click on the first photo, Hold Down the shift key, and Click on the last photo in the group to select consecutive photos.
     • Click on the first photo, Hold Down the CTRL key, and Click on each individual photo to select multiple photos that aren't consecutive.
     • Release the shift or CTRL key once all desired photos are selected and Click 'Open' to upload the images.

Use the following steps to import Google Photo to a Shutterfly account. This information could change at any time, so for more information, visit Google Photos.
 
Importing Google images to Shutterfly Photos (My Photos):

1. Login to the Shutterfly account and Click 'Photos' at the top right of the page.

2. Click 'Upload Photos' in the upper right corner and Select Google Photos.

3. Sign into the Google account when prompted
4. Select the images or albums to upload, and Click 'Add'

Photos on Facebook are resized for storage, which may result in insufficient resolution for larger Shutterfly templates. 

• Shutterfly offers layouts tailored to these resolutions, but using original, high-resolution photos is recommended whenever possible.

• Scanned prints should be saved as JPEGs at 300 dpi or higher, with JPED quality at 80 or better. 
• Shutterfly doesn't support 35mm film or other film development services.
• Digital images shared by friends should be high-resolution, preferably from a camera or scanner. 
• Large white borders from scanned images should be cropped before uploading. 

• The Shutterfly mobile app allows direct import of photos and videos from the camera roll.
• Photos are stored in the cloud and sync across devices when logged into the account.
• Photos and videos can be imported to a computer via USB before uploading to Shutterfly.
• The 'Stop' button in the notification pop-up can cancel manual uploads. 
  • Uploads from social accounts like Facebook can't be stopped. 
  • Manual uploads from the mobile app can be canceled.
• Uploads interrupted on the web must be restarted.
  • Duplicate photos are automatically removed; duplicate videos are not detected.
• 'Images are temporarily unavailable' is a temporary issue and should be resolved within hours to days.

• A minimum of 3 megapixels is recommended for standard prints.
• Higher resolution is suggested for large-format products such as a Canvas or Poster.
• More than 10 megapixels are generally unnecessary.
• Older cameras or low-resolution settings should still meet the 3-megapixel minimum.
• DPI (Dots Per Inch)
  • Shutterfly resolution guidelines are based on final output resolution, not PPI, LPI, or DPI.
  • To ensure satisfactory print quality on Shutterfly, review the final output resolution of the digital file with the recommended resolutions below. 

Recommended Photo Book & Flush Mount Photo Album Resolution for Full Page Photos

• No Thumbnail Available
• • The 'No Thumbnail Available' error indicates that the photo added to a Photo Book is too large to render.
    • To resolve this issue, sign in to a Shutterfly account and upload the photo directly to the account rather than to the project.

• Sharing Photos