Account information can be updated or changed within a Shutterfly account on the website or by using a mobile web browser such as Google or Safari. Use the steps below to change specific information.
JUMP TO: Helpful Tips | Account Settings | Personal Information | Notifications & Alert Settings | Photo & Video Details | Memberships | Manage Privacy Settings | Related Articles
Helpful Tips
- For customers without a previous Shutterfly order, billing information must be entered during the Checkout process.
- For returning customers, billing information can be updated during Checkout or through Account Settings.
- Updating Account information is unavailable on the mobile app.
- Use a web browser on the mobile device such as Google or Safari.
Account & Settings
- Sign in to Shutterfly, Click 'Hi, (Your Name)' at the top of the screen, and Click 'Account & Settings'.
Personal Information
- Name
- E-mail
- Change the email address for the account.
- Must have the current Shutterfly password.
- Shutterfly only allows one account per email address.
- If a new email address can't be entered, it may already be linked to another account.
- Log into that account and change the email address to free it up for use.
- Password
- Change the account password.
- Must have the current Shutterfly password.
- Mobile Number
- Change mobile number on the account
- Must have the current Shutterfly password.
- Account Recovery Email
- Add a recovery email address to help access the account.
- Must have the current Shutterfly password.
- Contact Address
- Change the Shipping Address.
- Provides the option to use the contact address for the billing address.
- Billing Information
- Gives the option to 'Edit billing info' or 'Remove billing info'.
- This will display the last four digits of the credit card number and billing address, with only one billing address per account.
- If an order fails, ensure the billing details don't need to be updated.
- When updating the Credit Card number, the entire number and the CVV must be entered.
Notifications & Alert Settings
- Use the toggles to turn different notifications on or off.
- Discounts & Deals
- Receive emails about deals, discounts and more.
- Receive postal mail about deals, discounts, and more.
- Order Status Updates
- Order status updates aren't able to be turned on or off
- Photo Emails
- Receive emails with memories from earlier photos.
- Receive emails when others share photos with you.
- Receive emails with others who share albums with you.
Photo & Video Details
- Photos
- Shows the current total number of photos in the account.
- Printing Preference
- VividPics
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Shutterfly uses Auto-Enhancement technology to analyze and enhance photos, optimizing exposure and colors for superior quality prints. This Auto-Enhancement tool, also known as VividPics, is automatically applied to all Shutterfly prints and projects.
- VividPics doesn't sharpen highly pixelated images or lighten excessively dark photos.
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It is recommended to disable VividPics for professionally taken photos.
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The default setting for VividPics is 'Enabled,' indicated by an orange button in the Image Preferences.
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Once a project has begun with VividPics enabled, this setting can only be changed by turning it off for each individual photo.
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Disabling VividPics within an account will only affect new projects initiated after the setting has been changed.
- Videos
- See any current Video Plans or upgrade to have access to a Video Plan.
Memberships
- Lists any memberships connected to the Shutterfly account such as Costco or Amazon Prime.
- Also provides the option to add memberships.
Manage Privacy Settings
- Know, Fix, or Delete Your Data
- Make a request to access, correct, or delete data.
- Personalized Advertising Experience
- Control targeted advertising.
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