Shutterfly values feedback to improve creations, shopping, and Customer Care experiences. Feedback is welcomed about the Shutterfly site, products, and Customer Care Team. Feedback can be shared over the phone or via chat by passing information to a Customer Care agent, ensuring ideas and comments reach the appropriate teams.
JUMP TO: Site Feedback | Help Center Article Feedback | Customer Care Satisfaction Surveys
Site Feedback
- Shutterfly appreciates hearing about customer experiences. To provide general feedback about a website experience, delivery, or product received, click the "Feedback" tab on the right side of the shutterfly.com homepage or any shopping page, no need to contact the Customer Care Team.
- Feedback can be submitted regarding any experience by selecting the category that best fits, ensuring it reaches the appropriate team members for review.
- Optional category selections include:
- Website Feedback regarding:
- Cards
- Photo Books
- Home Décor
- Photo-Personalized Product (e.g. mug, blanket, puzzle)
- Gifts
- Prints
- Calendars
- Wall Art
- Wedding
- Graduation
- Organizing or Managing Photos
- Other
- Cart & Checkout
- Promo Codes and Discounts
- Technical Issues
- Product Creation
- Product Information
- Photo Upload and Management
- Search Experience
- My Account & Orders
- Customer Support
- General Feedback
Help Center Article Feedback
Feedback regarding Help Center articles may be submitted to highlight any articles that may need attention. Feedback should be related solely related to Help Center articles.
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Responses can't be provided for submitted feedback.
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For issues concerning orders, shipping, or experiences with Customer Care, contact Customer Care.
Submitting Help Center Article Feedback
- Scroll down to the bottom of the Help Center Article and Click the thumbs up or thumbs down icon beside "Was this article helpful?" at the bottom of any Help Center Article.
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- Clicking thumbs up will display a green bar at the top of the screen indicating the feedback has been submitted.
- Clicking thumbs down will reveal a drop-down box to "Choose a general reason" with the following options:
- Duplicate
- Information Inaccurate
- Link Broken
- Need to Archive
- Outdated (Needs Update)
- Poorly Written (Not Clear)
- Other
- Select the option that best fits the reason for the feedback, Enter detailed feedback in the 'Feedback' box, and Click Submit.
Customer Care Satisfaction Surveys
- After an interaction with a Customer Care Agent, an email survey may be sent requesting feedback about the interaction or overall experience. Completing this survey is encouraged to help enhance the Shutterfly experience.
