Attention:

• Effective September 23, 2024, Shutterfly's updated photo storage policy provides unlimited photo storage, sharing, and downloading for active accounts with at least one order placed every 18 months.

  • Photos from accounts without an order within that time will be archived.

    • Photos WON'T be deleted.

  • Archived photos will remain visible in the account and can be used to create products and place orders, but cannot be shared or downloaded. 

  • These photos are transferred to slower, less accessible storage, which may cause minor delays in order fulfillment but should not lead to other noticeable impacts.

  • Placing an order enables faster photo storage, making photos available for sharing and download again within 24 hours.
• Accounts nearing the 18-month order deadline will receive up to five reminder emails, starting 28 days before the anniversary of the last order, with one email sent each week.
  • These reminders encourage placing an order to prevent archiving.
  • Once an order is placed, the emails will cease.
  • If no order is placed, the final email will confirm that the photos have been archived and will include FAQs with further details.
• Shutterfly reserves the right to modify these policies if necessary. 

• To maintain an active Shutterfly account and enjoy unlimited photo storage, make a purchase at least once every 18 months.

• For those not wishing to keep an active account, photos can be downloaded to a personal device. Note that projects are unable to be downloaded.

• Ensure account information is up to date to receive important notifications, including adding Shutterfly@em.shutterfly.com to the email address book.  

• More information on Shutterfly's data practices and privacy options, including account deletion, is available in the latest Privacy Notice. 

• For users with multiple accounts, consider consolidating photos into one active account to avoid potential archiving of photos. Select a primary account, download photos from other accounts, and reupload them to the main account to ensure continued access. Only one account will need to remain active.
• For questions regarding the updated photo storage policy, visit the photo storage overview page, see below for answers to some Frequently Asked Questions, or visit the Help Center page to get in touch with a Customer Care team member. 

Why store photos with Shutterfly?

• Shutterfly simplifies photo organization and allows for creating unique, personalized items from photos. With just a few taps or clicks, photos can be uploaded directly from social media or a personal device into one central location. The Shutterfly app also enables automatic photo uploads to an active account.

How can access to photos be maintained?  

• Either make a purchase or download photos to a personal device. An order of any Shutterfly product(s) will meet the purchase requirement, from 4x6 prints to magnets, greeting cards to fleece blankets, canvas prints to photo books, and more.  

 What happens if no purchase is made?

• If a purchase isn't made every 18 months, photos from the account will be archived. Archived photos remain visible and usable in products and orders but cannot be shared or downloaded. These photos are transferred to slower, less accessible storage, which may cause minor delays in order fulfillment but should not lead to other noticeable impacts. Placing an order will return archived photos to faster storage. 

Will previously shared images be impacted by archiving?

• No, previously shared images remain visible to the person shared with.
  • If the account's photos are archived, new sharing will be unavailable until a purchase is made.

What happens to newly uploaded photos if images in an account are archived?

• New photos can still be uploaded to the account but will be immediately archived. 
  • The photos will remain visible and available for projects but can't be downloaded or shared until an order is placed.