To ensure prompt delivery, the Shutterfly system is designed for quick entry into the production process, making order non-cancellable once the 30-minute cancellation period has passed. Please double-check the shipping address before placing the order.
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Helpful Tips
- The 30-minute cancellation period allows time to correct mistakes made immediately after placing the order, such as errors in the shipping address.
- Double-check addresses to prevent errors and delivery delays.
- If unsure which option applies, please contact Shutterfly for further assistance.
- Changing the shipping address after the order has been placed won't change the shipping address for the order.
Canceling Orders Information
| Timing |
Resolution
|
| Within the 30-minute cancellation period |
Cancel the order from the Order Details page or using the link in the confirmation email. Correct the address and place the order again. Click here for instruction on how to cancel the order.
|
| After the 30-minute cancellation period, but before shipped |
Contact Shutterfly Customer Care at 1-844-933-5506 to see if the address can be changed.
|
|
Order has shipped, but address error is minor
| The carrier may still attempt delivery if the address is recognizable (Ex: incorrect zip codes or wrong apartment numbers). |
|
Order has shipped and carrier is unable to resolve the address
| If the package is returned, the Customer Care team will arrange resending. |
| Order shipped UPS | UPS may be able to assist with address changes or alternate delivery options, potentially at an additional charge. Please contact the Customer Care team for further assistance. |
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