Customers can manage browsing data, including browsing and download history, cache, cookies, passwords, and saved form data. Clearing browsing data allows data to be deleted from a selected date or period. There are many errors that can be resolved by simply clearing cache and cookies. Use the steps below to troubleshoot errors.
- Instructions vary based on the system being used. Mac no longer supports Internet Explorer.
JUMP TO: Deleting Temp Files: Chrome | Deleting Temp Files: Mozilla Firefox | Deleting Temp Files: Safari | Deleting Temp Files: Microsoft Edge | Shutterfly Cookies Info
Deleting Temp Files: Chrome
- NOTE: Press CTRL, Shift, and Delete to skip steps 1-2.
-
Click the 3-Dot icon on the upper right of the browser tool bar
.
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Click 'Delete browsing data...'.
-
Select the Time Range to delete.
-
Check the following :
-
Click 'Delete data'.
-
Close all tabs and Re-launch Chrome.
Chrome Mobile
-
Tap the menu icon (3 dots) 
at the bottom right.
-
Tap Settings.
-
Tap Privacy & Security.
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Tap 'Delete Browsing Data'.
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Ensure the following are selected:
-
Tap 'Delete Browsing Data.'
Deleting Temp Files: Firefox
- NOTE: Press CTRL, Shift, and Delete to skip steps 1-4.
-
Click the menu button
3 horizontal bars on the upper right corner.
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Select Settings.
-
Select Privacy & Security.
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Click 'Clear Data under Cookies and Site Data.
-
Check the following. (Note: This may sign out of websites.)
-
Click Clear Now.
-
Close all open tabs and Re-launch Firefox.
Firefox Mobile
-
Tap the menu icon located on the bottom right. 
, the icon with the 3 bars.
-
Tap 'Settings'.
- Tap 'Data Management'.
-
Ensure the following options are selected under Data Management and Tap 'Clear Private Data'.
-
Tap 'Website Data'.
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Tap 'Clear All Website Data'.
Deleting Temp Files: Safari
Clear Cache
-
Open Safari.
-
Click the Safari button at the top left.
-
Click 'Settings'.
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Select the 'Advanced' tab and ensure 'Show features for web developers' is checked.
-
Click on the 'Develop' menu in the title bar and Select 'Empty Caches'.
Clear Cookies
- Click 'Safari' at the top left.
- Select 'Settings'.
- Click the 'Privacy' tab and Click 'Manage Website Data'.
- Click 'Remove All' and Click 'Done'.
Safari (mobile)
-
Tap the Settings icon on the mobile device.
-
Scroll down and Select Safari.
-
Select Clear History and Website Data.
Deleting Temp Files: Microsoft Edge
Microsoft Edge
- NOTE: Press CTRL, Shift, and Delete to skip steps 1-2.
- Open Microsoft Edge and Go to Settings > Privacy, search, and services.
-
Select 'Choose what to clear.'
- Select 'Cookies' and 'Saved website data' and Select Clear.
- Click here for instructions on how to clear Cache and Cookies for previous versions of Internet Explorer.
Shutterfly Cookies Info
- Cookies aren't programs and can't run or perform actions like software and therefore can't collect personal data from a device.
- A cookie is a text file stored on a device by a website's server.
- Cookies enable websites to store and retrieve information to improve the user experience.
- Example: Shutterfly assigns a unique ID to each visitor and stores it via a cookie on the device.
- Shutterfly maintains a strict privacy policy and doesn't sell or share personal data with third parties unless explicit permission is given (e.g., opt-in via email).
- Cookies are tailored to Shutterfly's site to enhance usability
- Automatic sign-in enables returning users to stay signed in without re-entering login credentials.
- Cookies maintain selected items and images across pages to facilitate a smooth purchasing experience.
