• If the payment information on an account has expired and is subsequently updated, multiple payments may be processed simultaneously if there are outstanding charges for a Video Plan.

Shutterfly offers the following Video Plans:

1. 60GB for $19.99/year
2. 300GB for $49.99/year
3. Unlimited for $139.99/year

• Note: Videos cannot exceed 2GB.

The following Video formats are accepted:

1. Click 'Hi, (Your Name)' and Click 'Account & Settings' after signing into Shutterfly.

2. Click ‘Upgrade’ under the Photo & Video Details.

3. Click 'Upgrade' under the desired plan.

4. Enter billing information and Click 'Upgrade'.

1. Click 'Hi, (Your Name)' and Click 'Account & Settings' after signing into Shutterfly.

2. Scroll to Photo & Video Details to view the current usage.

1. Click 'Hi, (Your Name)' and Click 'Account & Settings' after signing into Shutterfly.

2. Scroll to Photo & Video Details and Click 'Update' beside Update Billing Information.

3. Enter updated billing information and Click Save.

• Auto-renewal allows the credit card on file to be charged annually, eliminating the need to remember to renew each year.

1. Click 'Hi, (Your Name)' and Click 'Account & Settings' after signing into Shutterfly.

2. Scroll to Photo & Video Details and Toggle Auto-renewal on or off.

• • Turning off auto-renewal will cancel the plan at the end of your current subscription period.

Video Plans must be canceled within 30 days of the original purchase or renewal date.

• Canceling Video Plans after 30 days will cancel the plan for the next renewal date and a refund is unable to be provided. 
• For cancellations made within 30 days of purchase or renewal, the following will applies:
  • A refund will be processed.
  • The Shutterfly account will reflect this change immediately.
    • (Cache and Cookies may need to be cleared. See Optimizing Browser Performance: Clearing Cache & Cookies for more info.)
  • A confirmation email will be sent from Shutterfly.
  • The refund will be issued to the original form of payment within 3-5 business days, depending on the financial institution.
  • After cancellation, existing videos will remain accessible under 'Photos' for sharing or downloading. 
    • Once the Video plan period ends, no new videos can be uploaded. 
• Please contact Shutterfly to cancel a Video Plan.