Attention:

• After successful cancellation, any promotions used will be returned to the Special Offers section.

  • Logging out and back in may be required for promotions to appear. 

• For assistance with cancellations or related questions, please contact Customer Care.

• Orders for in-store pickup, prepaid plans, video plans, and Gift Certificates are unable to be cancelled. 

There are two ways to cancel a Shutterfly order within the first 30 minutes or placing the order.

Cancel Order From Order Confirmation Email

1. Click 'cancel your order' in the order confirmation email. 

2. Click 'Cancel Order' within the Order Details page.

3. Click 'Cancel Order' to confirm the order cancellation.

4. Click 'Close' on the cancellation confirmation and see the red Order Cancellation Confirmation at the top left. 

Cancel Order From Shutterfly Site

1. Click 'Hi, (Your Name)' and Click 'Order Status' from the dropdown at the top of the Shutterfly site. 

2. Click 'View order details' beside the order date of the order to be canceled.

3. Complete Steps 2-4 from above.

• Once an order has been placed, it can't be modified.
• If no items from the order have been printed, the order must be cancelled and a new order with the necessary corrections should be placed.

• Shipping Address or Order Mistakes