What does the relationship with Shutterfly mean for Disney Guests?

• The alliance makes it easier for Guests to stay connected to their Disney memories after returning home.
• Eligible Disney PhotoPass photos can appear in a linked Shutterfly account, where Guests can store, revisit, and transform them into personalized photo books, cards, gifts, and other keepsakes that help the magic live on. 

Why do I need both a MyDisney account and a Shutterfly account?

• A MyDisney account and a Shutterfly account are required to link your accounts, so eligible Disney PhotoPass photos can automatically appear in your Shutterfly account. A Shutterfly account is also needed to create, save, and purchase personalized products. 

What happens when I link my accounts?

• After linking a MyDisney and Shutterfly account, all eligible Disney PhotoPass photos linked to the MyDisney account will automatically appear in the Shutterfly ‘Photos’ library and be ready for use when creating personalized photo products. 

What can I do if I receive an error while linking my accounts?

• Please verify that the correct login credentials are being used for both accounts and that the internet connection is stable. If the issue continues, contact Shutterfly Customer Care at (877) 291-6190. 

If I linked the wrong MyDisney account to my Shutterfly account, can I change it?

• Yes, a MyDisney account can be unlinked from a Shutterfly account and linked to a different one. 
• First, follow the steps listed in Unlink MyDisney & Shutterfly Accounts.
• Then, follow the steps listed in Account Linking to link the correct account.

Can I link multiple MyDisney or Shutterfly accounts?

• No, account linking requires a 1-to-1 account connection.
• A MyDisney account can only be linked to a single Shutterfly account, and a Shutterfly account can only be linked to a single MyDisney account. 

Will all my Disney PhotoPass photos automatically appear on Shutterfly?

• Purchased Disney PhotoPass photos linked to the MyDisney account will sync to the Shutterfly account after both accounts have been linked.
• Availability may vary based on photo eligibility and account status. 

How long does it take for Disney PhotoPass photos to appear in my Shutterfly account?

• Photo synchronization timing may vary. In most instances, after Disney PhotoPass photos have been linked to the MyDisney account, photos should be available in Shutterfly in less than 10 minutes; however, please allow up to 24 hours for photos to appear.  

What should I do if I linked MyDisney and Shutterfly accounts, but my photos aren't appearing?

• Eligible photos may take some time to transfer and appear in the Shutterfly account. If the accounts were recently linked, please allow additional processing time. If photos still do not appear, contact Shutterfly Customer Care at (877) 291-6190 for assistance. 

If I delete a photo on Shutterfly, will it also be deleted from Disney?

• No. Deleting photos from Shutterfly will not remove photos from a Disney account.

If I delete a photo from Disney, will it disappear from Shutterfly?

• No. Once a photo has been transferred from Disney to Shutterfly, deleting the photo from the Disney account will not remove it from the Shutterfly account.

Can I upload my own Disney vacation photos that were not taken by Disney PhotoPass photographers?

• Yes. In addition to eligible Disney PhotoPass photos, personal photos can be uploaded to the Shutterfly account and used to personalize products in accordance with Shutterfly's standard terms of use. 

Where can I find Disney-themed products?

• https://www.shutterfly.com/collections/disney/ 

Can I use Disney photos on any Shutterfly product?

• Eligible Disney photos may be used on supported Disney and non-Disney products, subject to applicable rights and product restrictions. 

Are Disney-themed products available year-round?

• Some products and designs may be available year-round, while others may be seasonal or offered for a limited time. 

Will new Disney characters and designs be added in the future?

• Yes. New products, designs, and Disney-themed experiences may be introduced over time.

Can I personalize Disney products with my own text and photos?

• Yes. Available customization options may vary by product, but many products allow customers to add photos, names, dates, and personal messages.

Can I create products with photos from multiple Disney vacations?

• Yes. Customers can create personalized products using eligible photos from multiple trips, provided the photos are available in the account. 

Can a Disney-themed product be returned?

• Disney-themed products follow Shutterfly's standard return and satisfaction policies unless otherwise noted. 

What if the Disney product arrives damaged?

• Please contact Shutterfly Customer Care at (877) 291-6190 for assistance to resolve the issue. 

Can free product offers be used on Disney products?

• No. Disney products are not eligible for free product offers.
• Any applicable exclusions will be noted in the offer terms and conditions. 

Can promotional codes be used on Disney products?

• Yes. Disney products are eligible for sitewide and other applicable discount promotions unless otherwise noted.
• Full details and exclusions will be included in the offer terms and conditions.

What information is shared between Disney and Shutterfly?

• Only information necessary to support the linked account experience and applicable services will be shared in accordance with the companies' privacy policies and customer permissions.

Are my photos secure?

• Disney and Shutterfly take customer privacy and data security seriously and use safeguards designed to protect customer information.

1. Click 'Hi, (Your Name)' and Click Account & Settings within the Shutterfly account dropdown menu.

2. Scroll to the Membership section and Select Add next to Disney.

3. Sign in to the MyDisney account and Accept the requested permissions.
   • A confirmation message will appear once the accounts have been successfully linked.

1. • After linking a MyDisney and Shutterfly account, all eligible Disney PhotoPass photos linked to the MyDisney account will automatically appear in the Shutterfly ‘Photos’ library and be ready for use when creating personalized photo products. 

1. Click 'Hi, (Your Name) and Click Account & Settings within the Shutterfly account dropdown menu.

2. Scroll to the Membership section and Select 'Remove' beside Disney.

3. Click 'Unlink Disney' to confirm unlinking.

• For questions related to a Shutterfly order, product creation, shipping, or returns, please contact Shutterfly Customer Care at (877) 291-6190.
• If Disney PhotoPass photos are not showing in Shutterfly, confirm that the Disney and Shutterfly accounts are linked correctly. 
  • If photos still do not appear, please contact Shutterfly Customer Care at (877) 291-6190 for assistance.  
• For questions regarding Disney PhotoPass photos, please contact the Disney PhotoPass Guest Support team by calling (407) 560-4300.