• Completing the following will result in downloading High Resolution Images:
  • Download images from a PC.
  • Use the download button.
• Completing the following will result in downloading Low Resolution Images:
  • Download images from a mobile device.
  • Right-click on the image to download.

• Add email@em.lifetouch.com to the safe‑sender email list to ensure all Lifetouch emails are delivered.
• High-resolution digital images are included with packages that feature Shutterfly digital image access.
• These images may not be compatible with all printed products.
• For guidance on resolution and sizing, refer to the Help Center Article Photo Quality Guidelines for Optimal Prints.
• Delivery Process
  • Digital images from original and re-take sessions are delivered through Shutterfly.
    • For online orders, an email is sent when the images are ready.
    • For paper form orders, claim instructions are included in the portrait package or can be accessed at https://www.shutterfly.com/claim using the unique Portrait ID and Access Code. 
• Supported Brands
  • Digital image delivery is available for qualifying purchases from the following brands:
    • Lifetouch Schools (K-11, Dance, Special Events, Sports)  
    • Lifetouch Preschool  
    • Lifetouch Studio – JCPenney Portraits by Lifetouch, buybuy BABY Photography by Lifetouch 
    • Prestige Portraits

• Requirements
  • A Shutterfly account is required to claim and download Lifetouch digital images.
    • For assistance creating an account at Shutterfly, please refer to the Creating an Account article.  
  • Email verification is necessary to complete the account linking process.
• Linking Details
  • Linking a Lifetouch account to Shutterfly enables automatic image transfer.
    • Once verified, future purchases will automatically transfer to the linked Shutterfly account. 
  • If a Shutterfly account already exists, it can be linked to the Lifetouch account during the digital claiming process.
  • Different email addresses may be used for Lifetouch and Shutterfly accounts.
  • Multiple LIfetouch accounts can be linked to a single Shutterfly account.
  • However, each Lifetouch account can only be linked to one Shutterfly account.
  • Paper form orders must be manually claimed using the Portrait ID and Access Code.
    • Be sure to sign in to the preferred Shutterfly account when claiming.
  • If additional purchases are made on Lifetouch using a different email address, that email address will need to be verified and linked as well. 
  • Once the Lifetouch accounts are linked to a Shutterfly account, the digital images will automatically be transferred to Shutterfly when images are ready. 
• Verification
  • To verify that accounts are linked, sign in to Shutterfly and navigate to the Lifetouch folder under 'Photos.'
    • Guest Checkout on Lifetouch also requires email verification and account linking.

• Digital Image Delivery 
  • Lifetouch digital images for Preschool, School K-11, Sports, JCPenney Portraits, and Prestige are delivered through Shutterfly, allowing easy viewing, downloading, sharing, preservation, and the creation of keepsakes.  
• Photo Storage
  • Lifetouch images are securely stored for free on Shutterfly.
  • Additional personal photos can be uploaded, as long as an active Shutterfly account is maintained by making a purchase at least once every 18 months.
  • Photos can be accessed, organized, and used for creative projects. 
• App convenience
  • The Shutterfly app provides easy access to Lifetouch images and offers K-11 Picture Day reminders.
• Exclusive Offers
  • Exclusive offers from Shutterfly are available for Lifetouch customers.

• For questions or issues related to Lifetouch orders, contact Lifetouch Customer Support.
• For Shutterfly-related assistance, contact Shutterfly Customer Care.

• Lifetouch images can be viewed on Shutterfly after successfully claiming the images. 

From the Shutterfly Website

1. Sign in to Shutterfly, Click the dropdown arrow beside "Hi, (Your Name)', and Click 'Lifetouch'.

2. Click the Lifetouch folder.
   • When viewing the personalized Lifetouch page, all images will be displayed in one place, as well as personalized product creations. 

     
     

From the Shutterfly App

1. Tap Photos, Tap Albums, and Tap the Lifetouch folder. 
   • If the Lifetouch and Shutterfly accounts are linked, images will be displayed. 

From the Shutterfly Website 

• Lifetouch digital images can be downloaded from the Shutterfly website.
  1. Go to the personalized Lifetouch page.
  2. Select a thumbnail image and Click ‘Download Selected’. 
     • The image will be downloaded in full resolution.  

From the Shutterfly Mobile App

1. Tap on Photos.
2. Tap Albums.
3. Tap/Expand the Lifetouch Folder.
4. Tap on the album, Select a photo, and Tap on the share arrow icon.
   • The image can be downloaded to a device from this screen.
   • Photos downloaded from the Shutterfly mobile app are not high resolution.
     • View the Image Download Options Help Center Article for more details. 

• If the Shutterfly account has archived photos, Lifetouch images can still be downloaded by following the steps below. Each image must be downloaded individually. 

1. Sign in to Shutterfly, Click 'Hi, (Your Name)' and Click 'Lifetouch'.

2. Select photos and Click 'Download Selected'.

• Lifetouch digital images can be shared like any other photo in a Shutterfly account.
  • Visit the Sharing Photos Help Center Article for more details on sharing. 

• Copyright releases are available for download from the personalized Lifetouch page on Shutterfly.
  • Select the thumbnail image and click ‘Download a Lifetouch Copyright for the selected photo’ at the bottom of the page. 

• Turnaround times will vary. The table below shows average delivery times across the Lifetouch brands.
• Starting with the Spring 2020 Picture Day season, packages ordered using the paper form that include Shutterfly digital images will allow access to claim digital images on Shutterfly.